Staffing is the number one problem our prospective clients tell us they have. Sometimes organizations don’t have the financial resources to hire an additional IT staffer. Others, often located in rural areas, can’t find and retain IT staff. And some organizations say they simply can’t hire the specialization in all of the areas that Netgain specializes in.
Serving the healthcare industry, we understand the importance of productivity, and our Supportdesk aims to enhance the productivity of our users by answering their technical issues as efficiently and completely as possible, so our users can continue their business.
Netgain’s Supportdesk is the first call for help and can be contacted via phone, email, or through your company's specific extranet portal. Our Support team tracks support incidents throughout the lifetime of the customer, so we can serve our clients more accurately and efficiently.
With permission, Netgain can even remotely shadow a user’s screen allowing our support staff to quickly and accurately fix the user’s issues.
Securing the data of other businesses, especially in healthcare, requires a skillset that is second to none in the technology industry. Netgain has teams built around virtualization, security, system administration, deployment, support, and R&D. Our clients often tell us they simply cannot hire the depth and experience of the technical staff that Netgain employs.